Refund policy
At Ovellaq, we value our customers and are committed to providing a smooth and reliable shopping experience.
Return Eligibility
Customers may request a return within 30 days from the date their order is delivered.
To qualify for a return:
- The item must be unused and in the same condition as received
- The product must include original packaging and accessories
- Proof of purchase must be provided
How to Request a Return
Before sending any item back, please contact our customer service team:
Email: htxmwfsrw@outlook.com
Please include:
- Order number
- Customer name
- Reason for return
- Supporting photos if applicable
Our team will review your request and provide further instructions.
Refunds
Once returned items are received and inspected, we will notify you of the refund decision.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days after delivery. We will evaluate the situation and provide a suitable resolution.
Exceptions
Returns may not be accepted for:
- Used or damaged products caused by customers
- Items missing original packaging
- Products marked as final sale
Willow Peak Commerce LLC reserves the right to determine return eligibility according to this policy.